Frequently Asked Questions
We've tried to make sure that we have included all the information you need to help you build or choose your perfect neon sign.
Here are a few more frequently asked questions that may help to make the process even easier.
If you still have questions, or would just like to talk to a member of the team, please contact us either by live chat or email and we'll do our best to assist!
How long does production and delivery take?
We aim to get your product(s) to you within 10-12 working days of receiving your order, depending on your location. Once dispatch is confirmed, we will send you a link to allow you to track your shipment.
If you have a tight deadline to meet, please contact us and we will see what we can do.
Can you produce logos and images as part of a neon sign?
It's actually our favourite thing to do!
Contact us to discuss your requirements and we will work with you to achieve the best sign price and timescales.
Can I get a proof of my sign before it's made?
Sure! We do offer a proofing service but please note that it will add time to the production schedule.
If you would like a proof, please select the option in the accessories area of the builder tool and complete your payment.
Once we receive your order, we will work to quickly turnaround and communicate the proof before production.
What are my backboard options?
You'll see all of the backboard shape and colour options displayed in our custom builder tool. We can cut the acrylic backboard to letter, shape or rectangle/square.
Are your neon signs waterproof?
LED neon signs are designed to work safely indoors. If you would like a neon sign that is water resistant, please select this option when building your sign. Please note that there is an extra charge for this option.
How long does a LED neon sign usually last for?
LED neon signs last for around 50,000 hours!
Do you offer a warranty period?
All of our signs are covered by a 12 month warranty however, we are confident that your sign will function perfectly for many years to come.
Will the power supply work in my Country?
When you confirm your order, we will establish the power requirements for your Country.
This will usually be in the form of a power adapter and an appropriate plug.
How do I hang a neon sign?
All neon signs come with both mounting and hanging kits as standard for easy installation.
Are there any hidden charges?
No! The price you see in your basket is the price that you pay.
Do you offer any discounts?
The Neon Now team work hard to ensure our prices, product quality and production times are the best available on the market.
From time to time we may offer discounts, so please join our mailing list to receive details.
What if I still have questions?
Please contact us and we will be happy to help.