FREQUENTLY ASKED QUESTIONS
Looking for answers about LED neon signs? From materials and waterproofing to installation and delivery—our complete LED neon sign FAQ covers it all. Discover why Neon Now is the UK’s top choice.
LED NEON SIGN INFORMATION
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👨🔧 WHAT MATERIALS ARE USED TO MAKE LED NEON SIGNS?
LED neon signs are made using flexible LED lighting strips encased in durable silicone tubing. This mimics the look of traditional neon lighting without the fragility of glass. Each sign is mounted on an acrylic backboard for added strength and clean presentation—ideal for interior design, retail displays, or home decor.
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✨ WHAT BACKBOARD OPTIONS ARE AVAILABLE?
We offer multiple custom design options including:
- Clear acrylic (standard)
- Coloured or mirrored backboards
- Cut-to-shape, Cut to Letter, Cut to Rectangle
- UV-printed backgrounds to boost visual branding
Backboards enhance decorative lighting aesthetics and support easy DIY installation.
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💧 ARE LED NEON SIGNS WATERPOOF?
Yes! All of our LED neon signs can be made available with IP67-rated waterproofing, making them suitable for event signage and business signage outdoors. Just let us know you need a waterproof version when placing your order.
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⏲️ HOW LONG DO LED NEON SIGNS LAST?
A typical LED neon sign lasts between 50,000 to 100,000 hours depending on use. Thanks to energy efficiency and light-emitting diode technology, they outlast traditional neon and require little to no maintenance.
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🪛 HOW DO I HANG A CUSTOM NEON SIGN?
All signs come ready to mount with:
- Pre-drilled holes
- Screws and fixings
- Wall mounting instructions
We also offer hanging kits for ceilings or window displays—perfect for both home decor and commercial signage needs.
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📦 WHAT IS INCLUDED IN THE PRICE OF MY LED NEON SIGN?
Each purchase includes (as standard):
- Your custom LED neon sign
- Clear acrylic backboard
- Country specific compatible power supply
- Remote/ Dimmer control
- Full installation kit
- FREE Delivery
- 2 year warranty
- All Taxes included —no surprises!
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⬆️ ARE THERE ANY EXTRAS THAT CAN BE ADDED TO MY NEON SIGN?
Absolutely! Enhance your sign with:
- Waterproofing
- Battery Packs
- Additional Cabling
- Coloured, mirror effect or UV printed Backboard
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👨🎨 CAN I SEE A MOCK UP DESIGN OF MY CUSTOM NEON SIGN?
Yes - every order includes a free digital mock-up design for approval (if requested). You can upload logos or request styles to fit your brand identity or personalised product idea.
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🪟 WHAT IS THE DIFFERENCE BETWEEN LED NEON SIGNS AND GLASS NEON SIGNS?
While both offer eye-catching illumination, there are key differences between LED neon signs and traditional glass neon signs:
💡 Energy Efficiency: LED neon signs consume up to 80% less power than glass neon—making them ideal for sustainability and energy efficiency.
🔥 Heat Output: LED signs remain cool to the touch, whereas glass neon signs can get hot and pose a burn risk.
🔌 Power Requirements: LED signs operate on low voltage, while glass neon requires high-voltage transformers.
💥 Durability: LED neon signs are made from flexible silicone and acrylic, which makes them impact-resistant and far less prone to breakage than fragile glass tubes. -
🏵️ DO YOU TEST YOUR SIGNS BEFORE THEY ARE DESPATCHED?
Yes, every custom LED neon sign is thoroughly tested by our quality control team before it leaves our facility. This ensures optimal performance, safety, and durability. Here’s what our testing process includes:
💡 Full Light Check: We power up every sign to confirm LED lighting brightness, colour consistency, and flawless illumination.
⚡ Electrical Safety Testing: All signs undergo a comprehensive electrical safety inspection to meet international standards.
🔌 Power Compatibility Check: We verify that the sign’s power supply matches your country’s voltage and plug type.
🧩 Functionality Testing: Remote dimmers, flash modes, and special lighting effects are tested for proper operation. -
🔋 CAN LED NEON SIGNS BE POWERED USING BATTERIES?
Yes! For mobility, add one of our battery packs to your LED neon sign order, ideal for events, pop-ups, and weddings where plug access is limited.
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🌎 DO LED NEON SIGNS COME WITH A POWER SUPPLY FOR MY COUNTRY?
Yes, we supply country-specific adapters—whether you're in the UK, EU, USA, Australia or Worldwide. Just enter your location during checkout and you'll receive the power supply that works for you.
PRODUCTION & DELIVERY INFORMATION
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🕐 HOW LONG DOES IT TAKE TO MAKE & DELIVER A LED NEON SIGN?
Production takes 5–7 working days, followed by tracked express shipping. Total delivery time is typically 7–10 business days depending on your location.
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🚚 WHO DELIVERS YOUR LED NEON SIGNS?
We use trusted couriers like DHL, FedEx, and Royal Mail to deliver securely, on time, and fully trackable.
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🌍 DO YOU SHIP WORLDWIDE?
Yes! We offer free worldwide shipping on all orders—perfect for global business signage or international gifting.
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💰 IS FREE WORLDWIDE SHIPPING INCLUDED IN THE PRICE?
We ensure that FREE shipping is included with every order, no matter where in the world you are!
RETURNS & WARRANTY INFORMATION
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🏵️ DO YOU OFFER A WARRANTY?
Every sign comes with a 24-month warranty, covering manufacturing faults and LED lighting performance issues.
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🚚 DO YOU ACCEPT RETURNS?
Custom signs are made-to-order and non-refundable. However, if there's a defect, we offer swift replacements or repairs at no extra cost.
BUSINESS INFORMATION
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🌎 WHERE ARE NEON NOW BASED?
Neon Now are based in Coventry, UK. For our international customers who may not know where that is, Coventry is North of London, South of Manchester and the Heart of England!
We also have a HQ on the Gold Coast in Australia, which allows us to provide round the clock customer service across the globe!
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🛍️ WHY CHOOSE NEON NOW?
There really is no choice when it comes to selecting your Neon Sign manufacturer. We're rated 5 Stars on Google for:
🧑🤝🧑 Customer Service
🏆 Product Quality
💰 Value for Money
🚛 Speedy Service (7-10 working days)
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